Reference

Syarat dan Ketentuan Berlaku di slotbiru

Before you open an account or make any transaction through DANA, OVO, or GoPay on slotbiru, these terms set out exactly what you agree to and what we commit to in return.

Applies to all accountsCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated when policy changesContact us to request a copy
slotbiru Syarat dan Ketentuan Berlaku di slotbiru
POLICY HANDLING STANDARDS

How slotbiru Handles Your Account Data and Security

These terms sit alongside our data and security practices, which are built to protect the information tied to your account and your linked wallets. Here is how we handle the four areas that matter most to our account holders.

Account Data Retention

We keep your account data only as long as your account is active or as required by applicable law. When you close your account, we follow a defined retention schedule before permanent deletion — you can request details via our…

Wallet Verification Process

Any DANA, OVO, or GoPay wallet you link to your account must match the name on your registered profile. This matching step is part of our fraud prevention process and is required before your first withdrawal is processed.

Cookie and Session Handling

We use session cookies to keep you logged in across your browser and mobile device. You can clear cookies at any time through your device settings, but doing so will end your active session and you will need to log…

Requesting Changes to Your Record

If you believe we hold inaccurate information about your account, you have the right to request a correction. Submit your request through live chat or email with your account ID and we will review it within a reasonable timeframe.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you want to submit a formal query about your account agreement, our support team handles terms-related requests through the channels below. Response times vary by channel, but all terms queries are logged and tracked so nothing gets lost.

Live Chat Start a live chat session directly from your account dashboard. This is the fastest path for urgent terms clarifications — our team can pull your account record immediately and walk you through the relevant clause.
Email Support Send a written query to our support email if your question requires a documented response. We reply in writing so you have a record of any formal terms clarification tied to your account.
Account Help Centre The Help Centre inside your account covers common terms questions around wallet verification, DANA or OVO transaction disputes, and account closure. Check there first before opening a support ticket.

Common Questions About These Terms

Below are the questions our account holders ask most often about the terms that apply to their accounts. If your question is not covered here, contact us through live chat or email.

Yes. All wallet transactions — including deposits via DANA, OVO, or GoPay — are governed by these terms. Your wallet name must match your registered account name before any withdrawal is approved.

We post a revision date at the top of this page whenever terms change. Continuing to use your account after the update date means you accept the revised version. You may close your account if you do not agree.

Access depends on local law and is available only where regulations permit it. Players in Surabaya or Bandung, like anywhere else, should confirm that access is lawful in their specific location before registering.

Start a dispute through live chat or email, quoting your account ID and the transaction reference. We log every dispute and respond with a written outcome so you have a clear record of the resolution.

You may request account closure at any time by contacting support. We will process the closure, handle any pending wallet balance according to these terms, and follow our retention schedule for your account data.

No — these terms cover account use, payments, and user obligations. Our separate privacy policy covers how personal data is collected and stored. Both documents apply to your account and are available on this site.